![]() What are the default reports & dashboards created by Zoho Analytics, on setting up this connector?.What are the report types supported by Zoho Analytics?.Can I transfer my Teamwork connector to another admin account?.How can I import data from multiple Teamwork Portal?.Can I import data from multiple Teamwork Portal?.Who has access to the reports I create?.How to create my own reports with this connector?.Can I import data from the projects across companies in Teamwork?.What are the modules in Teamwork on which I could create reports using this connector?.How can I view the information details about data synchronization between Teamwork and Zoho Analytics?. ![]() In whose account will the Teamwork connector be setup?.Can I synchronize my Project data instantly?.Can I edit the Teamwork connector Synchronization setting?.How frequently can I synchronize my data with Zoho Analytics?.I got this email which said 'Setup Process Failed'/'Synchronization Process Failed'.How long should I wait for my Project data to initially appear in Zoho Analytics?.How do I setup the Connector for my Teamwork account?.What do you mean by 'Rows' and how is it calculated in the pricing plan?.What do you mean by 'Users' in the (connector) pricing plan?.What do I get when I subscribe for this connector?.Who can subscribe to the Teamwork connector?.What is Teamwork Advanced Analytics connector?.Y ou can also create insightful reports & dashboards over your Teamwork data for indepth project analytics. The Teamwork Advanced Analytics connector comes bundled with over 50+ default reports and dashboards that will help you keep track of your Key Project Metrics. Most expensive customers - a guide as to which customers are contacting you the most.Zoho Analytics Advanced Analytics Connector for Teamwork empowers the users of teamwork app with advanced analytical capabilities thereby giving a greater visibility & control on their project execution.It is calculated based on the number of responses and the number of agents involved.Most expensive tickets – a guide as to the most time and effort that has been spent on tickets.Note: We do not currently have the option to base this on a working day.By reply we mean a message to the customer.Average First Response time – The average time it took per day to reply to a new ticket.Note: If you reactivate a ticket and solve it again, the resolution time will increase.The time taken is considered from when the ticket was first created to when it was marked as solved or closed.Resolution Time - the average time it took (per day) to resolve a ticket.Tags Timeseries – a chart showing how many times each tag was added to a unique ticket on each day.By selecting the name of the tag, you will be brought to a view showing all those tickets.Popular tags – tags that have been added to tickets, giving an indication as to the most widely used tags.Busiest time of the day – get an indication as to the busiest times of the day (when you receive the most tickets), calculated based on the time tickets arrive to your Teamwork Desk account.Tickets Activity – counts of tickets received and interacted with, as well as the number of associated customers.Tickets by Status Activity - This chart shows the total number tickets using each status, by date. This is based on the sort options selected in the upper right.There can be multiple statuses set on one ticket in one day.This is a count of how many statuses were set on each day.Tickets by Status – view the status of the tickets, see how many tickets are active, closed, solved, or waiting on customer.You can choose to see the volume of tickets coming from that area. Tickets by Channels – shows where your tickets have come from.The number of tickets in the chart may not add up to the total number of unique tickets displayed on the right-hand side, as someone can reply to the same ticket across multiple days.This chart shows how many replies were written on a certain day across x number of tickets.Volume and total response time – the average response time on all your tickets from all inboxes.I.e 100 replies written, you write 20 of them your percentage is 20%. The percentage is based on your contribution of replies against the total number of replies written.The more replies you send, the better you rank.You are ranked against the other agents, based on the amount of replies you have written to customers.If there are no filters set, it will show the top performers. My performance – based on any selected filters.The % is rounded down, so the numbers may not always add up to 100%, but rather more commonly to 99%.Adjust the filter options in the upper right-hand corner to display specific data views.Customer Happiness – a snapshot of the performance of your agents.
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